As a result, high-performing companies are implementing safety business process competency centers or safety business process centers of excellence (CoE). These committees set priorities, create a strategy map, standardize procedures and collect best practices for safety business process initiatives.
“A center of excellence provides visibility in the company about the idea of safety business process improvement, and helps the idea catch on in organizations that might otherwise be resistant to change,”.
One study found that nearly half of companies that experienced a clear, measureable improvement from existing process have implemented a S-CoE. The success of a S-CoE, hinges on buy-in from the top. “A center of excellence can be on shaky ground unless the manager is a direct report to the CEO”. A S-CoE, should be run by somebody with a more holistic view who understands process very well. One also suggests the members of the CoE come from a wide cross-section of the organization, rotating in and out every two or three years so the taskforce would “be kept lively.”
A S-CoE can tend to important elements that are often overlooked in the rush to achieve tactical benefits, such as standards, service levels, and process ownership and governance. Issues such as who owns a process become increasingly tricky as processes move from single departments to multiple groups or divisions across the globe.
Ideally, though, a CoE doesn’t simply perform the role of process cop, but collects the best ideas throughout the enterprise, so the skills and experience of all employees can be leveraged.
How a Safety Centre of Excellence Can Become an Engine for Continuous Improvement
Organisations of all shapes and sizes can embrace the S-CoE model as an effective way to improve safety process. Among the advantages of the S- CoE model for safety are:
- Reduced cost: Lowering the risk of production downtime and achieving the same or greater levels of production by reducing LTA by enhancing the moral of employees.
- Increased efficiency: Allows you to optimise operational safety efficiency across plants / projects by implementing consistent, repeatable processes and enabling the sharing of knowledge and best practices across geographically distributed teams.
- Reduced risk: S-CoE models help reduce risk by implementing risk assessment matrix , by continuously monitoring the status of acceptable risk, and by verifying that release decisions are based on quantifiable business risk
- Improvements: Best practices in processes can be collected from across the organisation. These practices can then be standardised, improved, and re-distributed to the entire organisation – shortening the learning curve for new process. It also reduces production risk by improving the consistency, quality, and reliability of all applications and services.
- Alignment: The S-CoE model can help organisations synchronise business goals with safety goal, resulting in better synergy effect. Standardised processes improve communication and productivity. The S-CoE model helps organisations adopt a risk-based approach to managing the production with quality.